We would like to express our sincere apologies for the huge numbers of emails that many of you received. We were trying to let you know about our new website and there was a “glitch” in our server which caused the email to continue being sent. We are deeply sorry for this; we know it caused many of you a lot of grief.
Tim called the tech support people at AGWM and they checked it out for us and discovered it was a “1 in a
million occurrence” and unfortunately we were the recipient of the problem. The problem was with our “agmd” server and we have been assured by the tech staff that the problem has been solved. I have included their comments below for you to read.
Again, accept our apologies; it was nothing we did or could have prevented we are sorry that we were the origin of the multitude of emails many of you received. I suppose some day this will be funny to us but it certainly has caused us much grief now.
We are also sorry it spoiled the big announcement about our big website. We hope you still check it regularly to stay up to date with our progress. We know many of you blocked us temporarily to avoid the massive amount of e-mails. Please remember to unblock us so you can continue to receive updates.
From: Morton, Mark [mailto:MMorton@ag.org]
Sent: Tuesday, August 14, 2007 2:22 PM
Subject: Email problem
We were able to isolate the problem on our email server and fix it. The problem was not anything you caused. It was one of those fluke things that happen where our server was not receiving any indication that the email was being received by the recipient so it kept sending out the message. Seconds for us can be an eternity for a computer, which is why hundreds of
these messages went out. The last time something like this happened was to one other missionary 2 years ago.
We apologize for the inconvenience that this caused. Feel free to forward this message to the recipients that were experiencing this issue.
Technical Services Support Coordinator
AGWM Technical Services
Springfield MO 65802